FAQ and Troubleshooting Guide for the netBASE Collections

• How do I access the netBASE collections from off campus?
• What's my login for the proxy server or the VPN?
• netBASE prompts me for a username/password.
• I've selected a title but all I see is the Table of Contents.
• I've selected a chapter but nothing happens.
• I've selected a chapter but it takes me to a blank page or the page hangs while loading.

How do I access the netBASE collections (CRCnetBASE, ENGnetBASE, CHEMnetBASE, etc.) from off campus?

Off-campus access to UCB's subscription resources requires you to set up proxy server access in your browser, or to use the campus Virtual Private Network (VPN). See off-campus access instructions at Connecting From Off Campus.

What's my login for the proxy server or the VPN?

When prompted for login information by the proxy server, you can enter either of these two options:

• your CalNet ID and passphrase
• your student ID number and 4-digit library PIN (MMDD of birth)

Logging in to the VPN requires your CalNet ID and passphrase.

netBASE prompts me for a username/password.

Once you're logged into any of the netBASEs with the proxy server or VPN, you should not have to enter a username or password to access any of the resources. The server for the database may be down or our campus could have lost access for another reason. Please report this problem to the Engineering Library at the Ask Us page.

I've selected a title but all I see is the Table of Contents.

The table of contents is a list of clickable links. The title of each chapter will be in blue text; to go to a specific chapter, click on the title in the table of contents.

I've selected a chapter in my search results screen or clicked on "Read it Online!" but nothing happens.

Adobe Reader must be set to open within the browser window in order to read PDFs online. How to set Adobe Reader to open within your browser window:

1. Open Adobe Reader.
2. Click on the "Edit" drop-down menu and select "Preferences."
3. Under "Categories", select the "Internet" option.
4. Check the box that says "Display PDF in browser."
5. Click OK to save your settings.
6. If prompted, restart your system for the settings to take effect.

I've selected a chapter in my search results screen or clicked on "Read it Online!" but it takes me to a blank page or the page hangs while loading.

Your browser must be set to accept cookies in order for netBASE to recognize you as a UCB user. How to set cookies:

Internet Explorer 7

1. In the "Tools" drop-down menu, select "Internet Options."
2. Select the "Privacy" tab.
3. Click on "Advanced."
4. Un-check the box that says "Override automatic cookie handling."
5. Click OK to save your privacy settings.
6. Click OK again to save all your changes.

Mozilla Firefox

1. In the "Tools" drop-down menu, select "Options."
2. Click on "Privacy."
3. Check the box that says "Accept cookies from sites."
4. Click OK to save your settings.